Call and Contact Centre Occupations Career Details
About this Career
New workers start at around £11,816. Normal pay is £23,366 per year. Highly experienced workers can earn up to £37,854.
Job counts include both employed and self-employed persons in Greater London, and do not distinguish between full and part-time jobs.
Daily Tasks
- Arranges for field staff to visit the caller if further assistance is required.
- Maintains details of calls received, the action taken as a result of a call and updates customer database as required.
- Advises on services available and sells additional products or services.
- Informs existing and potential customers on any immediate action to be taken, and refers the matter to a more senior member of staff if necessary.
- Interviews caller to establish the nature of any complaint or the requirements of the client.
- Answers incoming telephone calls from existing or prospective customers.
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