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Call and Contact Centre Occupations Career Details
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About this Career
£
23,366
Median Salary
New workers start at around £11,816. Normal pay is £23,366 per year. Highly experienced workers can earn up to £37,854.
1948
Jobs in Greater London
Job counts include both employed and self-employed persons in Greater London, and do not distinguish between full and part-time jobs.
Daily Tasks
Arranges for field staff to visit the caller if further assistance is required.
Maintains details of calls received, the action taken as a result of a call and updates customer database as required.
Advises on services available and sells additional products or services.
Informs existing and potential customers on any immediate action to be taken, and refers the matter to a more senior member of staff if necessary.
Interviews caller to establish the nature of any complaint or the requirements of the client.
Answers incoming telephone calls from existing or prospective customers.
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Capital City College Group
211 Gray’s Inn Road
King’s Cross
London
WC1X 8RA
United Kingdom
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Short Courses Online
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Higher Education
Higher Education Courses
Clearing Process
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Taking a Gap Year
UCAS Applications
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Sports Academies
Athletics Academy
Basketball Academy
Esports Academy
Football Academy
FUTSAL Academy
Netball Academy
All Further Education Courses
How to Apply
Courses for International Students
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Mayor of London Programmes
Open Days
Our Colleges
City & Islington College
The College of Haringey, Enfield and North East London
Westminster Kingsway College
Capital City College Training
Prospectus
Term Dates
Our Centres and Locations
Sixth Form College, London
About Us
Our Group
Our Values
Leadership Team
School Liaison
Policies, Reports and Strategies
Governance
Equality, Diversity and Inclusion
Key Stage 4 Provision
Ofsted
Work With Us
Students
Starting College
College Life
Career Support and Work Experience
Course Fees and Financial Help
Support and Wellbeing
Meet Our Students
Excellence Awards
Alumni
Parents/Carers
Online Learning Resources
Employers
Bespoke Training
Delivering an Apprenticeship
Delivering a T Level Placement
Professional Development Courses
Provide Work Experience
Recruitment Services
Employability Skills Courses
Subcontracting
Supported Internship Programme
News
Contact